Frequently Asked Questions
1. Are all the items shown on-line available for sale?
Yes. The website is updated regularly - so every item shown is available.
2. Can I know the price of a particular item or items?
Yes, please use the enquiry form next to the item’s description: a button saying ‘enquire about this item’, or send an e-mail to firstname.lastname@example.org with your request. We would be happy to reply with information about prices.
3. Can I have a condition report on an item?
Yes. Please send an e-mail to email@example.com specifying the inventory number(s) and requesting a condition report.
4. Can you deliver items?
Our customers are from around the world. Principally we sell to collectors and museums in the United States, Europe, the Middle East, Australia, and South America.
Typically we use Federal Express for small items to send items to our customers, and specialist carriers for larger items. For small items this means that a tracking number will be available and the item will reach most destinations within a week. For larger items our carriers will be in touch to discuss convenient delivery arrangements.
US antiques declarations forms always are completed in respect of antiques shipments going to our clients in the United States so that our US customers will not be liable for US customs duty under US law.
Items are fully insured by us during delivery from door to door.
5. How do I pay for items?
Bank transfers are the preferred method of payment.
Our prices are listed in sterling on the website but we are happy to discuss receiving equivalents in US dollars or Euros by bank transfer.
6. Do you guarantee your items?
Yes. A full refund will be given if an object is not as described. Our reputation is very important so we take great care when we research our items. We have specialised in arms and armour for many decades, and are considered experts in our field. We also work closely with academics. Scholars in the field write the entries and descriptions in our catalogues.
7. Is the Gallery open on weekends?
The Gallery is open on weekends and evenings by appointment only.
8. How can I keep track of the new items that you have in stock?
When we acquire new items for sale, and once these items are researched and photographed, they are added to our website. There is an option to search for recent purchases on the website.
9. From where do you acquire your stock?
The majority of our items for sale are from private collections either from Europe or the USA – from arms and armour collections that have been treasured and collected over hundreds of years in private homes, usually by important families or individuals.
10. How should one display and care for the items?
Each of our items comes with a custom made mount. We are happy to advise on installation, display, lighting and care of items purchased.